We make sure you and your loved ones get the care you need at the highest standards.
We carefully screen our caregivers through a highly selective process, in which only the top 3-5% of applicants qualify. All of our caregivers have passed a criminal background, driving record and social security check, as well as verification of credentials and references. They also undergo a physical exam, a TB test, Hepatitis B vaccination, and a ready-to-work screen at Kaiser Permanente. Dementia or engagement companions have at least 2 years of experience and personal caregivers are CNAs, or LVNs when needed. In addition, we employ nurses who supervise some of the caregivers as needed and/or provide hands-on care, as appropriate. Additional criteria in hiring include: excellent language skills, reliable transportation, clean driving record, and passing the caregiving and personality tests, designed ad-hoc for Living Well. Through our interview process, our management and operations team selects the best people to fulfill our mission to deliver personalized, comprehensive care and home based support for seniors and adults with chronic and debilitating conditions. All of our staff is liability insured and bonded. Our caregivers are certified by the California Department of Social Services as part of the Home Care Services Protection Act.
Once the caregivers are hired, their training begins with the New Hire Orientation — a comprehensive 12 hours of introduction to Living Well Culture, Safety at Home, Caregiving Essentials, Diversity, Medical Advocacy, Wellness and logistics and operations. Our caregivers also have access to our full training library — a web-based school with more than 25 courses related to ongoing care for our clients. These include, Dementias and Alzheimer's Disease (challenging behaviors and best interventions); Parkinson's Disease (common symptoms, behaviors, depression, mobility challenges, body mechanics); ALS and MS (medication specifications and side effects, feeding tubes and other devices); Mental illness in the Elderly. Some of these courses are mandatory and need to be taken and completed monthly and/or quarterly as a condition for employment. We also have Living Well modules designed by our doctoral level faculty.
Our management team matches caregivers with clients, selecting two team members per household (Plan A – Plan B). We supervise on-site at random on a weekly basis. Our staff are monitored by an electronic clock-in/out system to track their arrivals and departures, with GPS capability and geographic locator. We can monitor late or early arrivals through alerts at the operations center, allowing us to take appropriate action. At every shift, caregivers check in by calling a toll-free number from the client's home telephone; if the home phone is unavailable, they check-in from their own device, with their location confirmed by the geographic locator.
Our staff posts their notes through a web-based portal called Family Room (powered by Clearcare). The Family Room is a private and simplified website for coordinating the care and support of your senior loved one. Each Family Room is setup by Living Well for each client; they are private and secured with unique and confidential passwords. We create and maintain a calendar of activities and care notes for each shift. At the Family Room, you can follow every shift with your loved ones; give feedback, suggestions, and/or provide an alert to changes in schedule, medications, or routine.