Frequently Asked Questions
Why should I use Living Well rather than hiring a caregiver directly?
Living Well provides comprehensive assessment and individualized plans of care, delivered by professionals in the healthcare field. As a a full-service home care agency, we screen, hire and train our employees. Sometimes, families think they will save money by hiring a caregiver directly, rather than going through an agency. When they hire someone directly, they become the employer and are fully responsible for their caregiver employee. Hiring a caregiver directly can sometimes save a few dollars in the short term, but there are important considerations that people should be aware of before making this important decision. The most important is the quality of care for your loved one.
What types of clients do you serve?
Those who need help to age in place, at home, or who need extra care after moving into a facility. Living Well offers specialized care for adults with chronic and debilitating conditions — like Alzheimer's, Parkinson's, ALS, and mental illness — that compromise their ability to live safely in their homes, where they want to be.
As the needs of this population grow more complex — especially when there is loss of memory or mobility — you search for meaningful and manageable solutions. And — as you understand the value of staying at home, the power of autonomy and the importance of community to longevity and health — you seek a new model for elder care.
At Living Well, we are forging this new model.
What levels of care do you provide?
From support to independence to 24/7 care, including respite and end of life support.
What credentials do staff members have?
We have Medical Doctors, Registered Nurses, Licensed Vocational Nurses, Certified Nurse Assistants, Clinical Psychologists (PhDs and PsyDs), licensed Family Therapists (MFTs), and trained Dementia Companions and Personal Care Assistants.
Are your caregivers employees or independent contractors?
All our caregivers are employees.
How do you screen and supervise caregivers?
All our caregivers and staff members undergo a rigorous screening that includes: driving record, sex offender registry and all forms of criminal history (federal, state, and local for misdemeanor and felony), social security validity, drug testing, health screening and vaccination. In addition, we screen for customer service aptitude, dementia care proficiency, English proficiency, and computer skills. We also screen the caregiver for their experience level and problem solving skills, as well. We check their work references and provide excellent training for the caregiver and screen for those who have impeccable problem solving skills.
What kind of training do you provide?
Dementia care training, Parkinson’s common symptoms and best practices of care, mental illness in seniors and best practices for their care. We also train in specific medical needs and activities of daily living support (bathing, transfer, toileting), nutrition and cooking, customer service and new standards in senior care.
How do you assign a caregiver to a client?
After an initial assessment and evaluation of needs, desires, cultural issues, our member care coordinator meets personally with the client and family or friends as appropriate and determine what is the profile of the "ideal" caregiver for the client. Then we choose two or three staff members who meet the chosen profile and place them on a trial basis, if the client and all involved in the client's care are satisfied with the match, we keep two people at this client's care, to always have a relief person and/or bring variety and challenging activities as appropriate.
What happens if my caregiver is sick?
Because we always match more than one caregiver to a client, there is always somebody who knows the client and his/her needs to cover for a sick caregiver.
How do you assess need?
Living Well has created an ad-hoc assessment tool that is used to assess the clients' needs and incorporates the best practices in senior care and senior care management. We also use a clinical interview conducted by a master's or doctoral level professional in the field.
Do you specialize in any specific area of need/service?
Living Well offers specialized care for adults with chronic and debilitating conditions — like Alzheimer's, Parkinson's, ALS, and mental illness — that compromise their ability to live safely in their homes.
What is your experience working with older adults?
Living Well's management team members have held top leadership positions in major senior and health-focused agencies. Living Well's professional team has solid skills in health care programming, creating innovative solutions to eldercare, and executing complex business operations.
Our founders are two compassionate gero-psychologists who are experts in working with adults with memory loss, movement disorders, gero-psychiatric disorders, and other chronic conditions associated with aging and disorders of the central nervous system. That expertise is transferred to all our staff in periodic meetings and trainings.
Our decades of experience in two different models of elder and assisted care, and our understanding of the limitations of these approaches and recognition of the benefits to adults receiving care at home, inspired us to create Living Well.
What is your experience with behavioral/cognitive challenges?
Living Well's founders designed a cutting-edge program in Gero-psychology and Dementia Care that received the American Society on Aging award for specialized behavioral programs. Our management team are regular speakers in the local hospitals and eldercare organizations on topics related to eldercare, especially dealing with difficult behaviors in people with dementia, support for people with Parkinson's disease, and innovative technologies to monitor and support people with cognitive decline.
Do you provide care for the elderly in assisted living facilities, hospitals or nursing homes?
Yes, we support seniors where they are. Preferably we help them to stay at home but if they need to be placed or if they are already placed in such a facility, we support the facilities and the family members to meet the elders' needs, as appropriate.
What emergency procedures are in place?
Occasionally home care staff are faced with emergency situations in the course of their work. All staff who provide direct care, supervision of direct care, or management of services complete an orientation to home care best practices, including emergency procedures that include but are not limited to: problems in obtaining access to a client's home, how to deal with falls, what to do in a medical emergency, when and how to use 911, and fire emergency and other natural disasters (severe weather, earthquakes, flooding).
Staff also receive immediate support and back-up from the home care coordinators.
At intake, family members are asked about their emergency plan (emergency contact information, meeting place in the community) and if they do not already have a plan, we will help them prepare one.
What are the costs of your services?
It depends on the type of services. Our personal care is individualized so the pricing is also tailored to your needs.
Do you accept Medicare or Medicaid payment?
Not at this time.
For more information about our services, to make a referral or to schedule an assessment, please contact us.
Phone 800-805-7104 x 3 | Email firstname.lastname@example.org
Serving Marin County, San Francisco, the Peninsula, the East Bay, Napa and Sonoma Counties.
“There are no impossible requests – only creative solutions – to living well at home.”